Below are the downloadable PDF implementation guides for Salesforce, including tutorial workbooks, Marketing Cloud and some MuleSoft training. All documentation is hosted by Salesforce.

Release Notes

Salesforce Release Notes
(Version 2.0, Winter '04)
Salesforce Release Notes
(Version 3.0, Spring '04)
Salesforce Release Notes
(Version 4.0, Summer '04)
Salesforce Release Notes
(Version 5.0, Winter '05)
Salesforce Release Notes
(Version 6.0, Summer '05)
Salesforce Release Notes
(Version 7.0, Winter '06)
Salesforce Release Notes
(Version 7.0, Summer '06)
Salesforce Release Notes
(Version 8.0, Winter '07)
Salesforce Release Notes
(Version 9.0, Spring '07)
Salesforce Release Notes
(Version 10.0, Summer '07)
Salesforce Release Notes
(Version 11.0, Winter '08)
Salesforce Release Notes
(Version 12.0, Spring '08)
Salesforce Release Notes
(Version 13.0, Summer '08)
Salesforce Release Notes
(Version 14.0, Winter '09)
Salesforce Release Notes
(Version 15.0, Spring '09)
Salesforce Release Notes
(Version 16.0, Summer '09)
Salesforce Release Notes
(Version 17.0, Winter '10)
Salesforce Release Notes
(Version 18.0, Spring '10)
Salesforce Release Notes
(Version 19.0, Summer '10)
Salesforce Release Notes
(Version 20.0, Winter '11)
Salesforce Release Notes
(Version 21.0, Spring '11)
Salesforce Release Notes
(Version 22.0, Summer '11)
Salesforce Release Notes
(Version 23.0, Winter '12)
Salesforce Release Notes
(Version 24.0, Spring '12)
Salesforce Release Notes
(Version 25.0, Summer '12)
Salesforce Release Notes
(Version 26.0, Winter '13)
Salesforce Release Notes
(Version 27.0, Spring '13)
Salesforce Release Notes
(Version 28.0, Summer '13)
Salesforce Release Notes
(Version 29.0, Winter '14)
Salesforce Release Notes
(Version 30.0, Spring '14)
Salesforce Release Notes
(Version 31.0, Summer '14)
Salesforce Release Notes
(Version 32.0, Winter '15)
Salesforce Release Notes
(Version 33.0, Spring '15)
Salesforce Release Notes
(Version 34.0, Summer '15)
Salesforce Release Notes
(Version 35.0, Winter '16)
Salesforce Release Notes
(Version 36.0, Spring '16)
Salesforce Release Notes
(Version 37.0, Summer '16)
Salesforce Release Notes
(Version 38.0, Winter '17)
Salesforce Release Notes
(Version 39.0, Spring '17)
Salesforce Release Notes
(Version 40.0, Summer '17)
Salesforce Release Notes
(Version 41.0, Winter '18)
Salesforce Release Notes
(Version 42.0, Spring '18)
Salesforce Release Notes
(Version 43.0, Summer '18)
Salesforce Release Notes
(Version 44.0, Winter '19)
Salesforce Release Notes
(Version 45.0, Spring '19)
Salesforce Release Notes
(Version 46.0, Summer '19)
Salesforce Release Notes
(Version 47.0, Winter '20)
Salesforce Release Notes
(Version 48.0, Spring '20)
Salesforce Release Notes
(Version 49.0, Summer '20)
Salesforce Release Notes
(Version 50.0, Winter '21)

Current Version

Checkout User Guide
(Version 48.0, Spring '20)
Cheat Sheet
Apex Code
(Version 36.0, Spring '16)
Cheat Sheet
CRM Lightning
(Version 36.0, Spring '16)
Cheat Sheet
CRM
(Version 36.0, Spring '16)
Cheat Sheet
Custom Metadata Types
(Version 36.0, Spring '16)
Cheat Sheet
Formulas
(Version 36.0, Spring '16)
Cheat Sheet
Git
(Version 36.0, Spring '16)
Cheat Sheet
Lightning Components
(Version 36.0, Spring '16)
Cheat Sheet
Process Automation
(Version 36.0, Spring '16)
Cheat Sheet
Query & Search Optimization
(Version 36.0, Spring '16)
Cheat Sheet
Record Locking
(Version 36.0, Spring '16)
Cheat Sheet
Reports and Dashboards REST API
(Version 36.0, Spring '16)
Cheat Sheet
Force.com REST APA
(Version 36.0, Spring '16)
Cheat Sheet
Salesforce1 Admin
(Version 36.0, Spring '16)
Cheat Sheet
Salesforce1 Developer
(Version 36.0, Spring '16)
Cheat Sheet
Security for Admins
(Version 36.0, Spring '16)
Cheat Sheet
Security for Developers
(Version 36.0, Spring '16)
Cheat Sheet
Service Cloud
(Version 36.0, Spring '16)
Cheat Sheet
Force.com SOAP API
(Version 36.0, Spring '16)
Cheat Sheet
Visualforce
(Version 36.0, Spring '16)
Register External Services
Identity Connect 2.1.0 Release Notes
(Version 39.0, Spring '17)
Cheat Sheet
Query and Search Optimization
(Version 27.0, Spring '13)
Marketing Cloud
Stream Activity Updates FAQ
(2013)
Developer Guide
Embedded Service SDK for Android
(Version 48.0, Spring '20)
Developer Guide
Embedded Service SDK for iOS
(Version 48.0, Spring '20)
Developer Guide
AJAX Toolkit
(Version 50.0, Winter '21)
Developer Guide
SOAP API
(Version 50.0, Winter '21)
Developer Guide
Actions
(Version 50.0, Winter '21)
Developer Guide
Bulk API
(Version 50.0, Winter '21)
Developer Guide
Bulk API 2.0
(Version 50.0, Winter '21)
Developer Guide
Salesforce Console
(Version 50.0, Winter '21)
Developer Guide
Open CTI
(Version 50.0, Winter '21)
Developer Guide
Metadata API
(Version 50.0, Winter '21)
Developer Guide
REST API
(Version 50.0, Winter '21)
Developer Guide
Social Studio API
(Version 50.0, Winter '21)
Developer Guide
Streaming API
(Version 50.0, Winter '21)
Developer Guide
Tooling API Reference
(Version 50.0, Winter '21)
Developer Guide
User Interface API
(Version 50.0, Winter '21)
Application Install Guide
(Version 50.0, Winter '21)
Package and Distribute Your Apps
(Version 50.0, Winter '21)
Async SOQL Guide
(Version 50.0, Winter '21)
Get Started with Salesforce
(Version 50.0, Winter '21)
Big Objects Implementation Guide
(Version 50.0, Winter '21)
Canvas Developer Guide
(Version 50.0, Winter '21)
Publisher and Quick Action Developer Guide
(Version 50.0, Winter '21)
Collaborate With Everyone
(Version 50.0, Winter '21)
Set Up and Maintain Collaboration Tools
(Version 50.0, Winter '21)
Set Up and Manage Salesforce Communities
(Version 50.0, Winter '21)
Developer Guide
Lightning Communities
(Version 50.0, Winter '21)
Salesforce Console
(Version 50.0, Winter '21)
Implementation Guide
Custom Metadata Types
(Version 50.0, Winter '21)
Implement Data.com Clean
(Version 50.0, Winter '21)
Data.com Record Matching in Salesforce
(Version 50.0, Winter '21)
Developer Guide
Data.com API
(Version 50.0, Winter '21)
Sandboxes: Staging Environments for Customizing and Testing
(Version 50.0, Winter '21)
Designing Record Access for Enterprise Scale
(Version 50.0, Winter '21)
Developer Guide
Einstein Platform Services
(Version 50.0, Winter '21)
Extend Salesforce with Clicks, Not Code
(Version 50.0, Winter '21)
Enhance Salesforce with Code
(Version 50.0, Winter '21)
Developer Guide
Federated Search
(Version 50.0, Winter '21)
Implementation Guide
Field Audit Trail
(Version 50.0, Winter '21)
Implementation Guide
Collaborative Forecasts
(Version 50.0, Winter '21)
Using Date and Date/Time in Formulas
(Version 50.0, Winter '21)
Implementation Guide
The Generate Orders Package
(Version 50.0, Winter '21)
Integration Patterns and Practices
(Version 50.0, Winter '21)
How to Transition to Lightning Experience
(Version 50.0, Winter '21)
Developer Guide
Lightning Aura Components
(Version 50.0, Winter '21)
Convert Your JavaScript Buttons for Lightning Experience
(Version 50.0, Winter '21)
Development Guide
Salesforce Mobile SDK 8.3 Native, iOS, Android, React, and Hybrid
(Version 50.0, Winter '21)
Object Reference for Salesforce and Lightning Platform
(Version 50.0, Winter '21)
OEM User License Comparison
(Version 50.0, Winter '21)
Omni-Channel Supervisor
(Version 50.0, Winter '21)
Sync to a Secondary Salesforce Organization
(Version 50.0, Winter '21)
Platform Events Developer Guide
(Version 50.0, Winter '21)
Set Up Sales Cloud Einstein
(Version 50.0, Winter '21)
Salesforce Mobile App Security Guide
(Version 50.0, Winter '21)
Salesforce Mobile App URL Schemes
(Version 50.0, Winter '21)
Salesforce App Help
(Version 50.0, Winter '21)
Setting Up Person Accounts
(Version 50.0, Winter '21)
Developer Guide
Salesforce Reports and Dashboards REST API
(Version 50.0, Winter '21)
Developer Guide
Apex
(Version 50.0, Winter '21)
Salesforce Developer Limits and Allocations Quick Reference
(Version 50.0, Winter '21)
Campaign Management Implementation Guide
(Version 50.0, Winter '21)
Case Management Implementation Guide
(Version 50.0, Winter '21)
Salesforce Communities Managers Guide
(Version 50.0, Winter '21)
Getting Started with the Aloha Community Template for Salesforce Identity
(Version 50.0, Winter '21)
Implementation Guide
Salesforce Console for Salesforce Classic
(Version 50.0, Winter '21)
Sample CRM Dashboards
(Version 50.0, Winter '21)
Data Import Wizard - Comparison with Existing Wizards
(Version 50.0, Winter '21)
Data Loader Guide
(Version 50.0, Winter '21)
Understanding Defer Sharing Calculations
(Version 50.0, Winter '21)
Setting Up Your .NET Developer Environment
(Version 50.0, Winter '21)
Setting Up Your Java Developer Environment
(Version 50.0, Winter '21)
Salesforce Enterprise Edition Upgrade Guide
(Version 50.0, Winter '21)
The Admin's Guide to Entitlement Management
(Version 50.0, Winter '21)
Help Sales Reps Sync Contacts and Events with Lightning Sync
(Version 50.0, Winter '21)
Sync Your Contacts and Events with Lightning Sync
(Version 50.0, Winter '21)
Salesforce External Identity Implementation Guide
(Version 50.0, Winter '21)
Salesforce Field Reference Guide
(Version 50.0, Winter '21)
Set Up Salesforce Files Sync
(Version 50.0, Winter '21)
Financial Services Cloud Installation Guide
(Version 50.0, Winter '21)
Financial Services Cloud Quick Start
(Version 50.0, Winter '21)
Financial Services Cloud Upgrade Guide
(Version 50.0, Winter '21)
Force.com Flex Developer's Guide
(Version 50.0, Winter '21)
Flex Quick Start Tutorial
(Version 50.0, Winter '21)
Tips for Reducing Formula Size
(Version 50.0, Winter '21)
Implementation Guide
Identity
(Version 50.0, Winter '21)
Implementation Guide
Enterprise Territory Management
(Version 50.0, Winter '21)
Best Practices for Deployments with Large Data Volumes
(Version 50.0, Winter '21)
Implementation Guide
Salesforce Lead Management
(Version 50.0, Winter '21)
Design Without Limits
(Version 50.0, Winter '21)
License Management and Support Guide
(Version 50.0, Winter '21)
Guidelines for Uploading Mail Merge Templates
(Version 50.0, Winter '21)
Using Mass Delete to Undo Imports
(Version 50.0, Winter '21)
Ant Migration Tool Guide
(Version 50.0, Winter '21)
Implementation Guide
Salesforce Mobile Notifications
(Version 50.0, Winter '21)
ISVforce Guide
(Version 50.0, Winter '21)
Visualforce Developer Guide
(Version 50.0, Winter '21)
Create and Manage Partner Portals
(Version 50.0, Winter '21)
Developer Guide
Place Order REST API
(Version 50.0, Winter '21)
Implementation Guide
Salesforce Shield Platform Encryption
(Version 50.0, Winter '21)
Lightning Platform Glossary
(Version 50.0, Winter '21)
Implementation Guide
Salesforce Sites
(Version 50.0, Winter '21)
Record-Level Access: Under the Hood
(Version 50.0, Winter '21)
Getting Started with Relationship Groups
(Version 50.0, Winter '21)
Using the Reports Tab
(Version 50.0, Winter '21)
Salesforce Security Guide
(Version 50.0, Winter '21)
Implementation Guide
Self-Service Portal
(Version 50.0, Winter '21)
Understanding User Sharing
(Version 50.0, Winter '21)
Implementation Guide
Single Sign-On
(Version 50.0, Winter '21)
Implementation Guide
Solutions
(Version 50.0, Winter '21)
SOQL and SOSL Reference
(Version 50.0, Winter '21)
Salesforce System Requirements
(Version 50.0, Winter '21)
Sample Approval Processes
(Version 50.0, Winter '21)
Examples of Advanced Formula Fields
(Version 50.0, Winter '21)
Examples of Validation Rules
(Version 50.0, Winter '21)
Examples of Workflow Rules
(Version 50.0, Winter '21)
International Organizations: Using Multiple Currencies
(Version 50.0, Winter '21)
Visualforce Performance: Best Practices
(Version 50.0, Winter '21)
Lightning Dialer Implementation Guide
(Version 50.0, Winter '21)
Implementation Guide
Windows Mobile Peripherals
(Version 50.0, Winter '21)
Secure Coding Guide
(Version 50.0, Winter '21)
How to Prepare Your Salesforce Service for Certificate Changes
(Version 50.0, Winter '21)
Omni-Channel for Administrators
(Version 50.0, Winter '21)
Developer Guide
Omni-Channel
(Version 50.0, Winter '21)
Set Up and Maintain Your Salesforce Organization
(Version 50.0, Winter '21)
Salesforce CLI Command Reference
(Version 50.0, Winter '21)
Developer Guide
Salesforce DX
(Version 50.0, Winter '21)
Salesforce CLI Setup Guide
(Version 50.0, Winter '21)
Getting Microsoft Outlook and Salesforce in Sync
(Version 50.0, Winter '21)
A Guide to Sharing Architecture
(Version 50.0, Winter '21)
Get Started with Sales Cloud Implementation Guide
(Version 50.0, Winter '21)
Enhance Your Sales Cloud Implementation
(Version 50.0, Winter '21)
Complete Guide to Social Customer Service
(Version 50.0, Winter '21)
Set Up SOS Video Chat and Screen-Sharing
(Version 50.0, Winter '21)
Implementing State and Country Picklists
(Version 50.0, Winter '21)
Service Cloud
(Version 50.0, Winter '21)
Implementation Guide
Team Selling
(Version 50.0, Winter '21)
Implementation Guide
Utility Bar API
(Version 50.0, Winter '21)
Campaign Influence
(Version 50.0, Winter '21)
Data Quality
(Version 50.0, Winter '21)
Data Protection and Privacy
(Version 50.0, Winter '21)

Pardot

Pardot Engagement History Implementation Guide
(Version 50.0, Winter '21)
Pardot and Advertising Studio Implementation Guide
(Version 50.0, Winter '21)
Pardot Setup Implementation Guide
(Version 50.0, Winter '21)
Salesforce-Pardot Connector Implementation Guide
(Version 50.0, Winter '21)
Pardot Business Units Implementation Guide
(Version 50.0, Winter '21)
B2B Marketing Analytics Plus Implementation Guide
(Version 50.0, Winter '21)
Pardot Einstein Features Implementation Guide
(Version 50.0, Winter '21)
Salesforce Engage Implementation Guide
(Version 50.0, Winter '21)
Connected Campaigns Implementation Guide
(Version 50.0, Winter '21)
Pardot Lightning App Implementation Guide
(Version 50.0, Winter '21)
Salesforce-Pardot Connector v2 Implementation Guide
(Version 50.0, Winter '21)

Field Service

Field Service Lightning Managed Package Guide
(Version 42.0, Spring '18)
Complete Guide to Field Service
(Version 50.0, Winter '21)
Field Service Lightning Managed Packages Guide
(Version 37.0, Summer '16)
Social Studio API Developer Guide
(Version 50.0, Winter '21)
Enhance Customer Experience with Salesforce Surveys
(Version 50.0, Winter '21)

Health Cloud and Financial Services

Industries REST API
(Version 50.0, Winter '21)
User Guide
Financial Services Cloud
(Version 50.0, Winter '21)
Developer Guide
Financial Services Cloud
(Version 50.0, Winter '21)
Financial Services Cloud Administrator Guide
(Version 50.0, Winter '21)
Salesforce Industries
(Version 50.0, Winter '21)
Deliver Collaborative, Connected Patient Care with Health Cloud
(Version 50.0, Winter '21)
Administration Guide
Health Cloud
(Version 50.0, Winter '21)

Salesforce Classic Mobile (aka Sendia, acquired 2006)

Implementation Guide
Salesforce Classic Mobile
(Version 42.0, Spring '18)

Salesforce for Google AdWords (aka Kieden, acquired 2006)

Kieden 1.0.6

Salesforce Ideas (aka Kenlet, acquired 2007)

Salesforce Ideas Implementation Guide
(Version 50.0, Winter '21)
Cheat Sheet
Using Ideas
(Version 48.0, Spring '20)
Cheat Sheet
Getting Started with the Ideas Base Theme
(Version 48.0, Spring '20)

Salesforce Content (aka Koral, acquired 2007)

Implementation Guide
Salesforce CRM Content
(Version 50.0, Winter '21)
Cheat Sheet
Tips for Using Content Deliveries
(Version 48.0, Spring '20)
Koral AppExchange Setup Guide

Salesforce Knowledge (aka Instranet, acquired 2008)

Lightning Knowledge Guide
(Version 50.0, Winter '21)
Developer Guide
Salesforce Knowledge
(Version 50.0, Winter '21)
Classic Salesforce Knowledge Guide
(Version 50.0, Winter '21)
Cheat Sheet
Importing Articles into Salesforce Knowledge
(Version 35.0, Winter '16)
Cheat Sheet
Setting up Salesforce Knowledge
(Version 35.0, Winter '16)

Salesforce Chatter (aka GroupSwim, acquired 2009)

Developer Guide
Connect REST API
(Version 50.0, Winter '21)
Developer Guide
Database.com Chatter REST API
(Version 25.0, Summer '12)
Cheat Sheet
Customize Chatter Profile Pages with Profile Tabs
(Version 48.0, Spring '20)
Implementation Guide
Chatter Answers
(Version 48.0, Spring '20)
Chatter.com Online Help
(Version 43.0, Summer '18)
Chatter Customer Online Help
(Version 43.0, Summer '18)
Chatter Online Help
(Version 43.0, Summer '18)
Workbook
Chatter Administrator
(Version 50.0, Winter '21)
Chatter Plus Frequently Asked Questions
(Version 50.0, Winter '21)
Chatter Answers JavaScript API Reference
(Version 50.0, Winter '21)

Salesforce Flow (aka Informavores, acquired 2009)

Developer Guide
Lightning Flow for Service
(Version 50.0, Winter '21)
Workbook
Cloud Flow Designer
(Version 37.0, Summer '16)
Cloud Flow Designer Guide -
(Version 46.0, Summer '19)

Salesforce Data.com (aka Jigsaw, acquired 2010)

Cheat Sheet
Using Data.com
(Version 30.0, Spring '14)
Implementing Data.com Clean for Accounts, Contacts, and Leads
(Version 46.0, Summer '19)
Jigsaw for Salesforce Configuration Guide
(Version 45.0, Spring '19)
Jigsaw for Salesforce Uninstall Guide
(Version 46.0, Summer '19)

Salesforce Site.com (aka Sitemasher, acquired 2010)

Workbook
Site.com
(Version 31.0, Summer '14)

Salesforce Live Agent (aka Activa Live Chat, acquired 2010)

Chat for Administrators
(Version 46.0, Summer '19)
Developer Guide
Service Cloud Chat
(Version 46.0, Summer '19)
Developer Guide
Live Agent REST API
(Version 46.0, Summer '19)
Chat for Support Agents
(Version 46.0, Summer '19)
Chat for Support Supervisors
(Version 46.0, Summer '19)

Salesforce Heroku (acquired 2010)

Integrating Force.com and Applications on Heroku

Salesforce Social Studio (aka Radian6, acquired 2011)

Marketing Cloud Social
(Version 50.0, Winter '21)
Radian6
Insights Partners Overview
(2013)
Radian6
Introduction
(2012)
Radian6
Analysis Dashboard
(2013)
Radian6
Engagement Console
(2013)
Radian6
Engagement Console System Specifications
(2013)
Radian6
Facebook Managed Accounts
(2013)
Radian6
Insights
(2013)
Radian6
Mobile User Guide
(2014)
Radian6
Creating Dashboard Reports
(2013)
Radian6
Summary Dashboard Infocubes
(2013)
Radian6
User Roles
Radian6
Topic Profiles
Radian6
Topic Profile Optimization
Radian6
Twitter Managed Accounts

Model Metrics, acquired 2011

EasySchedule by Model Metrics
eGiving by Model Metrics
Cloud Profiler
Search 2GO

Salesforce Work.com aka WDC (aka Rypple, acquired 2011)

WDC Implementation Guide
(Version 50.0, Winter '21)

Buddy Media (acquired 2012)

Buddy Media
Analytics
(2013)
Buddy Media
Channel Admin Guide
(2013)
Buddy Media
Conversation Buddy
(2013)
Buddy Media
Data Adaptors
(2013)
Buddy Media
Developer Guide
Buddy Media Data Adaptor
(2013)
Buddy Media
Facebook Global Fan Pages
(2013)
Buddy Media
Getting Started
(2013)
Buddy Media
Implementation Guide
(2013)
Buddy Media
Profile Buddy
(2013)
Buddy Media
Reach Buddy
(2013)
Buddy Media
YouTube Brand Channel Overview
(2013)
Buddy Media
YouTube One Channel
(2013)
Buddy Media
Buddy Media Implementation Guide
(2013)

Salesforce Files Connect (aka EntropySoft, acquired 2013)

Salesforce Files Connect Implementation Guide
(Version 50.0, Winter '21)

Marketing Cloud (aka ExactTarget, acquired 2013)

Marketing Cloud
Release Notes
(November '13)
Marketing Cloud
Release Notes
(Spring '14)
Marketing Cloud
Release Notes
(August '13)
Marketing Cloud
Overview
(Version 50.0, Winter '21)
Marketing Cloud
Journeys and Automations
(Version 50.0, Winter '21)
Marketing Cloud
Personalization Builder and Einstein Recommendations Implementation Guide
(Version 50.0, Winter '21)
Marketing Cloud
Data Management and Analytics
(Version 50.0, Winter '21)
Marketing Cloud
Cross-Cloud Products
(Version 50.0, Winter '21)
Marketing Cloud
Email
(Version 50.0, Winter '21)

Wave Analytics (aka EdgeSpring, acquired 2013)

Analytics
Security Implementation Guide
(Version 50.0, Winter '21)
Analytics
Platform Setup Guide
(Version 50.0, Winter '21)
Analytics
Bindings Developer Guide
(Version 50.0, Winter '21)
Analytics
External Data API Developer Guide
(Version 50.0, Winter '21)
Analytics
External Data Format Reference
(Version 50.0, Winter '21)
Analytics
Dashboard JSON Reference
(Version 50.0, Winter '21)
Analytics
REST API Developer Guide
(Version 50.0, Winter '21)
Analytics
SAQL Referenc
(Version 50.0, Winter '21)
Analytics
SDK Developer Guide
(Version 50.0, Winter '21)
Analytics
Templates Developer Guide
(Version 50.0, Winter '21)
Analytics
Extended Metadata
(XMD) Reference
(Version 50.0, Winter '21)

Salesforce Inbox (aka RelateIQ, acquired 2014)

Einstein Activity Capture Security Guide
Salesforce Email Integration Security Guide
(Version 50.0, Winter '21)

Salesforce CPQ (aka SteelBrick, acquired 2015)

Salesforce CPQ / Configure Price Quote
(Version 50.0, Winter '21)
Salesforce Billing / Quote To Cash
(Version 50.0, Winter '21)
Salesforce Billing Developer Guide
(Version 50.0, Winter '21)

Salesforce B2C Commerce Cloud (aka Demandware, acquired 2016)

B2C Commerce Cloud
Transform the Consumer Experience Guide
(Version 50.0, Winter '21)
B2C Commerce Cloud
Explore Cross-Cloud Engagement Data Models
(Version 50.0, Winter '21)
B2C Commerce Cloud
Redeem Coupons
(Version 50.0, Winter '21)
B2C Commerce Cloud
Order on Behalf of a Customer
(Version 50.0, Winter '21)
B2C Commerce Cloud
Turn Abandoned Carts into Completed Sales
(Version 50.0, Winter '21)
B2C Commerce Cloud
Run Conversational Campaigns for SMS
(Version 50.0, Winter '21)
B2C Commerce Cloud
BOPIS: Offer Buy Online, Pick Up in Store Service
(Version 50.0, Winter '21)
B2C Commerce Cloud
Personalize Marketing Recommendations
(Version 50.0, Winter '21)
B2C Commerce Cloud
Facilitate Curbside Pickup
(Version 50.0, Winter '21)
B2C Commerce Cloud
Keep Customers in the Loop with Transactional Email
(Version 50.0, Winter '21)
B2C Commerce Cloud
Run Conversational Campaigns for WhatsApp
(Version 50.0, Winter '21)
B2C Commerce Cloud
Engage Customers with Conversational Commerce
(Version 50.0, Winter '21)
B2C Commerce Cloud
View Order History and Cancel Orders
(Version 50.0, Winter '21)
B2C Commerce Cloud
Schedule an Appointment
(Version 50.0, Winter '21)
B2C Commerce Cloud
Link Cart to Quote
(Version 50.0, Winter '21)
B2C Commerce Cloud
Implement Seamless Cross-Cloud Identity
(Version 50.0, Winter '21)
B2C Commerce Cloud
Link Cart to Cash
(Version 50.0, Winter '21)

Salesforce Anywhere (aka Quip, acquired 2016)

Salesforce Anywhere

Salesforce B2B Commerce (aka CloudCraze, acquired 2018)

B2B Commerce for Salesforce
B2B Commerce for Visualforce Release Notes and Upgrade Guide
Synchronize Product and Pricing Data
(Version 50.0, Winter '21)

Salesforce Integration Cloud (aka MuleSoft, acquired 2018)

Module 1
The Modern API - Design
Module 1 Lab 1
Search for an API in Exchange
Module 1 Lab 2
Design the Omni Channel API
Module 1 Lab 3
Publish the Omni Channel API to Exchange
Module 1 Lab 4
Create the Omni Channel Experience API Portal
Module 2
The Modern API - Implementation
Module 2 Lab 1
Implement the Omni Channel API in Studio
Module 2 Lab 2
Download the complete Omni Channel Project
Module 2 Lab 3
Deploy the Omni Channel API implementation
Module 2 Lab 4
Explore Exchange for Complete System, Process and Experience APIs
Module 3
Ubiquitous Connectivity - Salesforce
Module 3 Lab 1
Import the RAML Definition into Studio
Module 3 Lab 2
Implement the customer creation logic
Module 3 Lab 3
Run the Mule app from Anypoint Studio
Module 4
APIs for Ad-Hoc Integrators
Module 4 Lab 1
Create Project and Connect
Module 4 Lab 2
Consume a reusable Social Network API
Module 4 Lab 3
Deploy and Run the Campaigns Flow
Module 5
Complete API Lifecycle
Module 5 Lab 1
Proxy an existing Omni Channel API
Module 5 Lab 2
Apply policies
Module 5 Lab 3
Monitor your API
(Analytics)
Module 5 Lab 4
Directly Govern your Omni Channel API
Module 5 Lab 5
Proxy Legacy Services with an HTTP Proxy
Module 6
Resilient Operations
Module 6 Lab 1
Anypoint Visualizer
Module 6 Lab 2
Anypoint Monitoring
Module 6 Lab 3
Functional Monitoring
Module 6 Lab 4
CI/CD Process - Automate Deployment
Module 7
Hybrid Platform - Write Once Deploy Anywhere
Module 7 Lab 1
CloudHub Deployments
Module 7 Lab 2
Insight into Business Events
Module 7 Lab 3
On-Premises Deployments
Module 7 Lab 4
CI/CD Process - Automate Deployment
Module 8
Ubiquitous Connectivity - Database
Module 8 Lab 1
Implement the Product API in Studio
Module 8 Lab 2
Connect the Product API to a MySQL Database
Module 8 Lab 3
Run and Debug the API
Module 9
Ubiquitous Connectivity - SOAP Web Service
Module 9 Lab 1
Implement the Order API in Studio
Module 9 Lab 2
Connect the Order API to a SOAP Web Service
Module 9 Lab 3
Run and Debug the API
Module 10 - API Orchestration Logic - Order Fulfilment
Module 10 Lab 1
Discover and Reuse Order Fulfilment API from Exchange 2.0
Module 10 Lab 2
Complete the Process API Layer for Order Fulfilment API
Module 10 Lab 3
Leverage Anypoint MQ to broadcast Order Fulfilment updates via Notification API

Retired PDFs

Cheat Sheet
Lightning Components
Developer Guide
Office Toolkit
Developer Guide
sforce Web Services
Release Notes - AppExchange Mobile
(Version 6.0, Summer '05)
Developer Guide
Apex REST -
(Version 22.0, Summer '11)
Developer Guide
Database.com REST API
(Version 23.0, Winter '12)
Developer Guide
Database.com Streaming API
(Version 24.0, Spring '12)
Developer Guide
Database.com Apex Code
(Version 25.0, Summer '12)
Developer Guide
Database.com Bulk API
(Version 28.0, Summer '13)
Developer Guide
Database.com Metadata API
(Version 28.0, Summer '13)
Workbook
Force.com
(Version 28.0, Summer '13)
Workbook
Integration
(Version 28.0, Summer '13)
Workbook
Analytics
(Version 28.0, Summer '13)
Developer Guide
CTI Toolkit Versions 1.0 to 3.0
(Version 30.0, Spring '14)
Developer Guide
CTI Toolkit Version 4.0
(Version 30.0, Spring '14)
Analytics Cloud Explorer - SAQL Reference
(Version 32.0, Winter '15)
Cheat Sheet
Building Custom Objects, Tabs, Related Lists
Cheat Sheet
Record Locking
(Version 30.0, Spring '14)
Admin Guide
Salesforce1 App
(Version 33.0, Spring '15)
Application Install Guide
(Version 30.0, Spring '14)
Profile App Style Guide
(Version 27.0, Spring '13)
Cheat Sheet
Query and Search Optimization
Build Your Own Self-Service Community
(Version 33.0, Spring '15)
Workbook
Database.com
(Version 30.0, Spring '14)
Salesforce1 Platform API Services Guide
(Version 32.0, Winter '15)
Cheat Sheet
Browser Support and Configuration
(Version 32.0, Winter '15)
Workbook
Apex
(Version 35.0, Winter '16)
Using Templates to Build Communities
(Version 35.0, Winter '16)
Workbook
ISVforce
(Version 35.0, Winter '16)
Considerations Before Transitioning to Lightning Experience
(Version 35.0, Winter '16)
Development Lifecycle Guide
(Version 35.0, Winter '16)
Cheat Sheet
Tips and Hints for Page Layouts and Field-Level Security
(Version 35.0, Winter '16)
Release Notes - What's New with Salesforce for Outlook
(Version 35.0, Winter '16)
Service Cloud Cookbook
(Version 35.0, Winter '16)
Cheat Sheet
Getting Started with Approval Processes
(Version 36.0, Spring '16)
Email Approval Response FAQ
(Version 36.0, Spring '16)
Cheat Sheet
Creating Lookup Filters on Relationship Fields
(Version 36.0, Spring '16)
Building Salesforce Custom Links
(Version 36.0, Spring '16)
Cheat Sheet
Workflow: Automating the Process
(Version 36.0, Spring '16)
Cheat Sheet
Import Your Personal Accounts and Contacts
(Version 37.0, Summer '16)
Cheat Sheet
Tips and Hints for Record Types
(Version 37.0, Summer '16)
Cheat Sheet
Setting Up the Translation Workbench
(Version 37.0, Summer '16)
Implementation Guide
Data Pipelines
(Version 38.0, Winter '17)
Implementation Guide
Financial Services Cloud
(Version 38.0, Winter '17)
Implementation Guide
Deploying Territory Management
(Version 39.0, Spring '17)
Territory Management Decision Guide
(Version 39.0, Spring '17)
Set Up and Maintain Sales Tools
(Version 40.0, Summer '17)
Sell to Your Customers
(Version 40.0, Summer '17)
Set Up and Maintain Customer Support Tools
(Version 40.0, Summer '17)
Support Your Customers
(Version 40.0, Summer '17)
Workbook
Security
(Version 34.0, Summer '15)
Workbook
Service Cloud
Workbook
Visualforce
(Version 36.0, Spring '16)
Salesforce Limits
(Version 41.0, Winter '18)
How to Be Successful with Salesforce
(Version 41.0, Winter '18)
Cheat Sheet
Salesforce Classic for BlackBerry
(Version 42.0, Spring '18)
Salesforce Classic Mobile User Guide for BlackBerry
(Version 42.0, Spring '18)
Cheat Sheet
Getting Started with Setting Up Call Centers
(Version 42.0, Spring '18)
Cheat Sheet
Using the Salesforce CRM Call Center Demo Adapter
(Version 42.0, Spring '18)
Cheat Sheet
Getting Started with your SoftPhone
(Version 42.0, Spring '18)
Salesforce Classic Mobile User Guide for Android
(Version 42.0, Spring '18)
Salesforce Classic Mobile Guide for iPhone
(Version 42.0, Spring '18)
Developer Guide
Force.com IDE 2
(Version 42.0, Spring '18)
Getting Started With Communities
(Version 36.0, Spring '16)
Lightning Platform Fundamentals
(Version 43.0, Summer '18)
Salesforce Style Guide for Documentation and User Interface Text
(Version 43.0, Summer '18)
Tips and Hints for Working with Territories
(Version 43.0, Summer '18)
Syncing Between Pardot and Salesforce
(Version 44.0, Winter '19)
Using the Drag-and-Drop Report Builder
(Version 44.0, Winter '19)
Analytics Data Integration Guide
(Version 46.0, Summer '19)
Admin Guide
Salesforce App
(Version 46.0, Summer '19)
Embedded Chat
(Version 46.0, Summer '19)
Developer Guide
Embedded Service for Web
(Version 46.0, Summer '19)
Giving Users Access to Salesforce Desktop Clients
(Version 47.0, Winter '20)
Getting Started with Force.com Connect Offline
(Version 47.0, Winter '20)
What's New with Connect for Office?
(Version 47.0, Winter '20)
What's New with Lightning Platform Connect Offline?
(Version 47.0, Winter '20)
Using the Console Tab
(Version 48.0, Spring '20)
Analytics Folder Sharing
(Version 48.0, Spring '20)
Getting Started with Salesforce Reports and Dashboards
(Version 48.0, Spring '20)
Implementation Guide
Answers
(Version 48.0, Spring '20)
Cheat Sheet
Getting Started with Assets
(Version 48.0, Spring '20)
Cheat Sheet
Using Multiple Business Processes
(Version 48.0, Spring '20)
Cheat Sheet
Five Steps for Managing Campaigns
(Version 48.0, Spring '20)
Cheat Sheet
Getting to Know Case Feed
(Version 48.0, Spring '20)
Cheat Sheet
Implementing Case Feed
(Version 48.0, Spring '20)
Resolving Data Conflicts and Errors in Flex Applications
(Version 48.0, Spring '20)
Cheat Sheet
Getting the Most from Your Leads
(Version 48.0, Spring '20)
Cheat Sheet
Salesforce Customer Portal
(Version 48.0, Spring '20)
Cheat Sheet
Using Cross Filters in Reports
(Version 48.0, Spring '20)
Cheat Sheet
Tips for Creating Dashboards
(Version 48.0, Spring '20)
Cheat Sheet
Managing Data Quality
(Version 48.0, Spring '20)
Manage Duplicate Records in Salesforce
(Version 48.0, Spring '20)
Cheat Sheet
Filtering Dashboards
(Version 48.0, Spring '20)
Cheat Sheet
Getting Started With Divisions
(Version 48.0, Spring '20)
Cheat Sheet
Taking Advantage of Dynamic Dashboards
(Version 48.0, Spring '20)
Cheat Sheet
Customizable Forecasting FAQ
(Version 48.0, Spring '20)
Cheat Sheet
Setting Up Customizable Forecasting
(Version 48.0, Spring '20)
Cheat Sheet
Using Customizable Forecasts
(Version 48.0, Spring '20)
Cheat Sheet
Formulas Quick Reference
(Version 48.0, Spring '20)
Cheat Sheet
Setting Up Shared Calendaring
(Version 48.0, Spring '20)
Cheat Sheet
Tips for Using HTML Email Templates
(Version 48.0, Spring '20)
Cheat Sheet
Importing Your Organization's Accounts and Contacts
(Version 48.0, Spring '20)
Cheat Sheet
Tips for Lead Administrators
(Version 48.0, Spring '20)
Cheat Sheet
Salesforce Bulk Mail Merge Process
(Version 48.0, Spring '20)
Cheat Sheet
Using Force.com Connect for Office
(Version 48.0, Spring '20)
Cheat Sheet
Reporting on Historical Changes in Your Data
(Version 48.0, Spring '20)
Cheat Sheet
Setting Up Salesforce Orders for Your Organization
(Version 48.0, Spring '20)
Cheat Sheet
Salesforce Platform Encryption
(Version 48.0, Spring '20)
Cheat Sheet
Migrating from Portals to Communities
(Version 48.0, Spring '20)
Cheat Sheet
Tips for Products, Price Books an Schedules
(Version 48.0, Spring '20)
Cheat Sheet
Using Cross Filters in Reports
(Version 48.0, Spring '20)
Cheat Sheet
Using Joined Reports
(Version 48.0, Spring '20)
Cheat Sheet
Report Formula Summary Functions
(Version 48.0, Spring '20)
Cheat Sheet
Top 10 Ways to Run Reports Faster
(Version 48.0, Spring '20)
Cheat Sheet
Using Bucket Fields
(Version 48.0, Spring '20)
Cheat Sheet
Scheduling Reports
(Version 48.0, Spring '20)
Cheat Sheet
Tips and Hints for Sales Reps
(Version 48.0, Spring '20)
Cheat Sheet
Getting The Most from Your Self-Service and Customer Portals
(Version 48.0, Spring '20)
Cheat Sheet
Tips and Hints for Sharing Data
(Version 48.0, Spring '20)
Cheat Sheet
Tips and Hints for Solutions
(Version 48.0, Spring '20)
Cheat Sheet
Setting Up Customer Support
(Version 48.0, Spring '20)
Cheat Sheet
Tips and Hints for Support Reps
(Version 48.0, Spring '20)
Cheat Sheet
Setting Up Salesforce Group Edition
(Version 48.0, Spring '20)
Cheat Sheet
Using Salesforce Group Edition
(Version 48.0, Spring '20)
Cheat Sheet
Tips and Hints for Custom Views
(Version 48.0, Spring '20)
Implementation Guide
Lightning Experience for Orgs Transitioning from Salesforce Classic
(Version 49.0, Summer '20)
Developer Guide
Force.com IDE
(Version 38.0, Summer '19)
AppExchange Publishing Guide
(Version 36.0, Spring '16)
Development Guide
Mobile SDK
(Version 31.0, Summer '14)
Salesforce App Developer Guide
(Version 46.0, Summer '19)



Amazon Web Services SDK for Apex
Salesforce Icon Reference
Submit multiple records into Flow